Support
Support & Help Center
Contact Us
Email: support@ngnfishing.com
Response time: Within 24 hours
Business hours: Monday–Friday, 8 AM – 6 PM ET
Frequently Asked Questions
How do I generate a fishing report?
Tap "Generate Report" from the home screen, select your date, target species, and bait preferences, then tap Generate. Your custom report with GPS spots, rig setups, and a full day schedule will be ready in about 30 seconds.
How many free reports do I get?
Every account starts with 2 free reports. After that, NGN Pro is $9.99/month or $79.99/year for unlimited reports and Pro map layers.
How do I cancel my subscription?
Go to your device's Settings → Apple ID → Subscriptions → NGN Fishing → Cancel Subscription. Your access continues until the end of your current billing period.
How do I restore my purchases on a new device?
Log in with the same account you used to subscribe. Your subscription status syncs automatically. If it doesn't appear, go to Profile → Restore Purchases.
What areas does NGN Fishing cover?
Southeast USA coast — South Carolina, North Carolina, Georgia, and Florida. Inshore flats, nearshore structure, and offshore Gulf Stream fishing.
Can I export spots to my chartplotter?
Yes. Tap "Send to Chartplotter" on any report to download a GPX file compatible with Garmin, Lowrance, Humminbird, and Simrad devices.
How do push notifications work?
Enable weather alerts in your Profile settings. You'll receive push notifications when conditions change significantly — wind shifts, approaching storms, or optimal bite window timing.
How do I delete my account?
Email privacy@ngnfishing.com with your account email address. All personal data will be removed within 30 days.
Report a Bug
Found something broken? Email support@ngnfishing.com with a screenshot and description of what happened. Include your device model and iOS version if possible.